Terms of Service

Last Updated: June 27, 2026

Welcome to Altura. These Terms of Service ("Terms") govern your use of the website https://alturavent.com, the Altura platform, and any related services, applications, or implementation services operated by Altura Global LLC ("Altura", "we", "our", or "us"). By accessing or using our services in any capacity — including as a platform user or as a client contracting implementation services — you agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must not use our services.

1. Definitions

For the purposes of these Terms:

  • "Platform" means the Altura web application, dashboard, APIs, and associated tools accessible at alturavent.com.
  • "Services" means both (a) access to the Platform as a subscription, and (b) implementation, configuration, and professional services provided by Altura to clients.
  • "Client" means any individual or entity that has entered into an Order Form with Altura for implementation or professional services.
  • "User" means any individual who accesses or uses the Platform under a Client account or individually.
  • "Order Form" means the document or digital record specifying the scope, fees, and timeline for a particular engagement, which incorporates these Terms by reference.
  • "Implementation Fee" means the one-time payment due prior to commencement of any implementation or configuration work.
  • "Subscription" means the recurring monthly or annual fee for continued access to the Platform and its features.

2. Use of the Service

Altura provides access to AI agent tools, automation infrastructure, and related professional services. You agree to use the Services only for lawful purposes and in strict accordance with these Terms.

You agree not to:

  • Use the Services for illegal, fraudulent, or unauthorized purposes.
  • Attempt to gain unauthorized access to the Platform, its systems, or other users' accounts.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Use automated systems, bots, or scrapers to access the Platform without Altura's written permission.
  • Violate any applicable local, national, or international laws or regulations.
  • Use the Services to process, store, or transmit content that is defamatory, obscene, or infringing upon third-party rights.
  • Reverse engineer, decompile, or disassemble any part of the Platform.
  • Resell, sublicense, or otherwise transfer access to the Platform without Altura's prior written consent.

3. User Accounts

To access certain features, users must create an account. You agree that:

  • All information provided during registration is accurate, current, and complete.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are solely responsible for all activity conducted through your account.
  • You will notify Altura immediately of any unauthorized use or suspected breach of your account.

Altura reserves the right to suspend or terminate accounts that violate these Terms, engage in suspicious activity, or are associated with non-payment, fraudulent conduct, or breach of any provision herein.

4. Google Account Integration

Altura may allow users to authenticate via Google OAuth. By connecting your Google account:

  • You authorize Altura to access the Google data permitted by your authorization scope.
  • This access is used solely to provide the core functionality of the Altura Platform.
  • Google user data is handled in accordance with our Privacy Policy.

Altura does not sell Google user data and only uses it to provide core service functionality.

5. Client Implementation Services

This section governs the relationship between Altura and any Client contracting implementation, configuration, or professional services. By submitting an Order Form and making the Implementation Fee payment, the Client agrees to the following terms in addition to all other provisions of these Terms.

5.1 Scope of Services

The specific deliverables, timelines, integrations, and fees applicable to each engagement are set out in the Order Form provided to the Client prior to payment. The Order Form is incorporated into and forms part of these Terms. In the event of a conflict between the Order Form and these Terms, the Order Form governs with respect to scope and fees only; all other provisions of these Terms prevail.

5.2 Implementation Fee and Payment

All implementation work requires full payment of the Implementation Fee before Altura commences any work. The Implementation Fee is non-refundable once work has commenced. Payment must be made through the Altura platform payment system. Altura does not accept payments via bank transfer, cash, cryptocurrency, or any channel outside the Altura platform unless explicitly agreed in writing.

By providing a payment method, the Client represents that they are authorized to use that payment method and authorizes Altura to charge all fees set forth in the Order Form, including recurring Subscription fees as described in Section 5.3.

5.3 Subscription and Automatic Renewal

Upon completion of the implementation and onboarding phase, the Client's Subscription will activate automatically and be charged to the payment method on file. The Client acknowledges and expressly consents to this automatic activation as a condition of contracting implementation services with Altura.

Key subscription terms:

  • Subscriptions renew automatically on a monthly or annual basis, as specified in the Order Form.
  • The Client will receive advance notice of any price change at least 7 days prior to the change taking effect.
  • To cancel a Subscription, the Client must submit a cancellation request through the Altura platform or by emailing legal@alturavent.com. Cancellations take effect at the end of the current billing period. No refunds are issued for partial periods.
  • Failure to cancel before the renewal date constitutes express consent to the renewal charge.
  • Altura maintains records of subscription consent for a minimum of three (3) years in accordance with California law.

5.4 Client Responsibilities and Access Delivery

The timelines set forth in any Order Form are contingent upon the Client providing all required access, credentials, integrations, and information in a timely manner. Specifically:

  • The Client must deliver all required platform credentials, API keys, third-party access, and integration information before work begins.
  • Any delay caused by the Client's failure to provide required access will extend the delivery timeline by an equivalent period, without liability to Altura.
  • Altura is not liable for deliverable delays attributable to third-party platform outages, API limitations, or factors outside Altura's control.

5.5 Acceptance and Change Requests

Deliverables are deemed accepted if the Client does not submit written objections within five (5) business days of delivery. Requests for changes beyond the agreed scope will be evaluated and quoted separately and are not covered by the Implementation Fee.

5.6 Service Level and Support

Altura will use commercially reasonable efforts to maintain Platform availability. Altura does not guarantee uninterrupted service. For Clients on active Subscriptions, Altura will respond to support requests submitted through official channels within two (2) business days. Critical incidents affecting core agent functionality will be prioritized.

5.7 Termination for Client Cause

Altura may terminate an engagement and suspend Platform access immediately and without refund if:

  • The Client fails to make any payment when due and does not cure such failure within five (5) business days of written notice.
  • The Client breaches any provision of these Terms, including but not limited to the prohibited uses in Section 2, the compliance obligations in Section 10, or the confidentiality obligations in Section 9.
  • The Client provides false or misleading information in connection with any Order Form or account registration.
  • Altura determines in its reasonable discretion that continued service poses legal, reputational, or compliance risk to Altura.

In the event of termination for Client cause, all outstanding fees for the remaining term become immediately due and payable. Altura reserves the right to pursue all available legal remedies.

6. Fees, Invoicing, and Late Payment

All fees are stated in US Dollars and are exclusive of applicable taxes unless stated otherwise. The Client is responsible for all taxes imposed on the Services in their jurisdiction.

Late payment consequences:

  • Overdue amounts accrue interest at the rate of 1.5% per month (18% per annum), or the maximum rate permitted by law, whichever is lower.
  • Altura may suspend Platform access without notice for accounts with overdue balances exceeding ten (10) calendar days.
  • The Client shall reimburse Altura for all reasonable costs of collection, including attorneys' fees, incurred in recovering overdue amounts.

Disputed invoices must be raised in writing within five (5) business days of receipt. Undisputed portions must be paid by the due date. Disputes do not excuse timely payment of undisputed amounts.

7. Intellectual Property

All content, software, branding, design, AI models, workflows, and materials provided through the Altura Platform are the exclusive property of Altura Global LLC or its licensors. You may not copy, modify, distribute, reverse engineer, or reproduce any part of the Services without prior written permission from Altura.

Custom configurations and knowledge bases created by Altura for a Client remain the intellectual property of Altura. The Client receives a limited, non-exclusive, non-transferable license to use such configurations solely through the Altura Platform during an active Subscription. This license terminates immediately upon termination of the Subscription.

Client-owned data (such as product catalogs, conversation logs, and customer information) remains the property of the Client. The Client grants Altura a limited license to store, process, and use such data solely to provide the Services.

8. Indemnification

The Client agrees to indemnify, defend, and hold harmless Altura Global LLC, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • The Client's use of the Services in violation of these Terms or any applicable law.
  • The Client's breach of any representation, warranty, or obligation under these Terms.
  • Any third-party claim arising from data, content, or information provided by the Client to Altura.
  • The Client's violation of any third-party rights, including intellectual property, privacy, or contractual rights.
  • Any breach of the compliance obligations set forth in Sections 10 and 11 of these Terms.

Altura reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by the Client, in which case the Client agrees to cooperate fully with Altura's defense.

9. Confidentiality

Each party may receive confidential information of the other party in connection with the Services. Each party agrees to:

  • Keep all confidential information strictly confidential and not disclose it to any third party without prior written consent.
  • Use confidential information solely for the purposes of performing its obligations or exercising its rights under these Terms.
  • Protect confidential information using the same degree of care it uses to protect its own confidential information, but no less than reasonable care.

Confidential information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) must be disclosed by law, provided the disclosing party gives prompt written notice.

Confidentiality obligations survive termination of these Terms for a period of three (3) years.

10. Anti-Corruption and Anti-Bribery

Altura operates globally and is committed to the highest standards of ethical conduct. This section is a material condition of any agreement with Altura. Compliance is mandatory — violation constitutes grounds for immediate termination without refund and may be reported to relevant authorities.

10.1 Client Representations and Warranties

By entering into any agreement with Altura, the Client represents and warrants that:

  • Neither the Client nor any of its directors, officers, employees, agents, or representatives has offered, paid, promised, or authorized any payment or transfer of anything of value to any government official, political party, or commercial counterparty for the purpose of obtaining or retaining business or securing an improper advantage.
  • The Client is not on any government sanctions list, including but not limited to the U.S. Treasury Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) list, the EU Consolidated Sanctions List, or the UN Security Council Consolidated List.
  • The Client is not owned or controlled, directly or indirectly, by any sanctioned entity or individual.
  • The Client has not been convicted of, or is not under investigation for, any corruption, bribery, fraud, money laundering, or related offense.
  • All funds used to pay Altura originate from legitimate business activities and do not constitute proceeds of crime.

10.2 Prohibited Conduct

In connection with these Terms and the use of Altura Services, the Client and its representatives shall not:

  • Offer, pay, promise, or authorize any bribe, kickback, or improper payment to any person, whether a government official or private individual, in violation of the U.S. Foreign Corrupt Practices Act (FCPA), the UK Bribery Act 2010, Colombia's Law 1778 of 2016, or any other applicable anti-corruption law.
  • Use the Altura platform or Services to facilitate, conceal, or process the proceeds of corruption, fraud, or any other predicate offense under applicable law.
  • Attempt to use the Altura platform to launder money, circumvent financial controls, or structure transactions to evade reporting requirements.
  • Engage in conduct that could expose Altura to liability or reputational harm under any anti-bribery or anti-corruption regime.

10.3 Politically Exposed Persons (PEPs)

Clients who are, or whose beneficial owners include, Politically Exposed Persons (PEPs) — defined as individuals holding, or having held within the last 24 months, a prominent public function including but not limited to heads of state, senior government officials, senior executives of state-owned enterprises, senior officials of political parties, military commanders, or judicial officials — must disclose this status to Altura prior to entering any agreement.

Altura reserves the right, in its sole discretion, to decline to provide services to, or to terminate existing agreements with, any Client identified as a PEP or as associated with a PEP, without liability.

10.4 Audit Rights

Altura reserves the right to request documentation from any Client to verify compliance with this Section, including but not limited to corporate registration records, beneficial ownership information, and source-of-funds documentation. Failure to provide requested documentation within ten (10) business days shall constitute a material breach of these Terms and grounds for immediate termination.

10.5 Termination for Compliance Breach

Any breach of this Section 10 entitles Altura to:

  • Terminate the engagement immediately without notice and without refund of any fees paid.
  • Report the breach and any relevant information to applicable law enforcement or regulatory authorities.
  • Pursue all available legal remedies, including claims for damages, disgorgement, and attorneys' fees.

The Client agrees that no breach of this Section shall be subject to any cure period.

11. Anti-Money Laundering (AML) Compliance

Altura is committed to preventing its platform and services from being used to facilitate money laundering, terrorist financing, or any related financial crime. This section imposes binding obligations on all Clients.

11.1 Client AML Representations

By using the Services, the Client represents and warrants that:

  • The Client's business activities are lawful in all jurisdictions where it operates.
  • All payments made to Altura represent funds from legitimate sources and do not constitute, directly or indirectly, the proceeds of any criminal activity.
  • The Client will not use the Services to process, transfer, or disguise funds of illegal origin.
  • The Client will promptly notify Altura if it becomes aware of any circumstances that would cause the representations in this Section to be untrue.

11.2 Know Your Client (KYC)

Altura reserves the right to conduct due diligence on any Client or prospective Client, including requesting:

  • Government-issued identification of beneficial owners.
  • Corporate registration and beneficial ownership documentation.
  • Proof of source of funds for implementation fees or subscriptions above certain thresholds.
  • Any other information reasonably required to satisfy Altura's compliance obligations.

Refusal to provide requested KYC information constitutes grounds for rejection of the Client relationship or immediate termination of an existing agreement.

11.3 Suspicious Activity

Altura reserves the right to suspend, restrict, or terminate access to the Services and to report activity to relevant financial intelligence units or law enforcement if Altura has reasonable grounds to suspect that the Services are being used in connection with money laundering, terrorist financing, or any related financial crime. Altura shall not be liable to any Client for any action taken in good faith pursuant to this Section.

11.4 Cooperation with Authorities

In the event of a lawful request by any competent authority, Altura may disclose Client information without prior notice to the Client, to the extent required by applicable law. Nothing in these Terms limits Altura's obligations to comply with applicable law enforcement requests.

12. Data Protection and Privacy

Altura collects and processes personal data in accordance with its Privacy Policy, available at https://alturavent.com/privacy. By using the Services, you consent to such collection and processing.

Clients contracting implementation services acknowledge that Altura may access and process their customers' data as a data processor on behalf of the Client. The Client is responsible for ensuring it has the legal basis to share such data with Altura and for maintaining its own privacy notices accordingly.

Altura implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. Altura will notify affected Clients of any data breach affecting their data without undue delay in accordance with applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALTURA'S TOTAL LIABILITY TO ANY CLIENT OR USER ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THAT CLIENT OR USER TO ALTURA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

IN NO EVENT SHALL ALTURA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ALTURA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, or any other legal theory. Some jurisdictions do not allow the exclusion of certain damages, so some of the above limitations may not apply to you.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. ALTURA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Altura does not warrant that: (a) the Services will meet all Client requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) AI agent outputs will be accurate, complete, or suitable for any particular purpose. Clients are responsible for validating outputs before relying on them for commercial decisions.

15. Service Availability and Modifications

Altura strives to maintain high availability of the Platform but does not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. Altura may modify, update, or discontinue features at any time with reasonable notice to active Clients.

16. Termination

Either party may terminate these Terms upon written notice if the other party materially breaches any provision and fails to cure such breach within fifteen (15) business days of written notice, except where a shorter or no cure period is specified (including Sections 10 and 11).

Altura may terminate access immediately and without notice for:

  • Non-payment of any fees.
  • Violation of Sections 2, 10, or 11 of these Terms.
  • Any activity that Altura determines, in its reasonable discretion, poses legal or reputational risk.

Upon termination for any reason: (a) the Client's right to access the Platform ceases immediately; (b) all outstanding fees for the remaining contracted term become immediately due; (c) Sections 8, 9, 10, 11, 13, 14, and 18 survive termination indefinitely.

17. Changes to These Terms

Altura may update these Terms from time to time. Material changes will be communicated to active Clients via email at least fifteen (15) days before taking effect. Updated Terms will be posted at alturavent.com/terms with a revised effective date. Continued use of the Services after the effective date of updated Terms constitutes acceptance.

18. Dispute Resolution

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

18.2 Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (other than claims for injunctive or equitable relief) shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. DISPUTES MUST BE BROUGHT INDIVIDUALLY.

18.4 Injunctive Relief

Notwithstanding Section 18.2, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in San Francisco, California to prevent irreparable harm, including but not limited to breaches of confidentiality, intellectual property violations, or compliance failures under Sections 10 or 11.

19. General Provisions

Entire Agreement: These Terms, together with any applicable Order Form and the Privacy Policy, constitute the entire agreement between the parties with respect to the Services and supersede all prior agreements.

Severability: If any provision of these Terms is held unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

Waiver: Failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment: The Client may not assign these Terms or any rights hereunder without Altura's prior written consent. Altura may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

Force Majeure: Neither party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, government actions, or failures of third-party infrastructure.

Notices: Notices to Altura must be sent to legal@alturavent.com. Notices to Clients will be sent to the email address on file. Notices are effective upon delivery.

Language: These Terms are written in English. Any translated version is for convenience only; the English version controls.

20. Contact Information

For questions about these Terms, to submit cancellation requests, or for compliance inquiries:

Altura Global LLC
Website: https://alturavent.com
Email: legal@alturavent.com
Compliance: privacy@alturavent.com

Last updated: June 27, 2026